Shipping Policy
Effective Date: [07/07/2026]
At Vasanthu Biotech Pvt. Ltd., we are committed to delivering our products safely, efficiently, and on time. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of our products.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons or promotional periods, processing times may be slightly extended.
2. Shipping Coverage
We currently ship our products across India. For international shipping inquiries, please contact our customer support team before placing an order.
3. Estimated Delivery Time
Delivery timelines may vary depending on your location.
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–5 Business Days |
| Other Cities | 3–7 Business Days |
| Rural & Remote Areas | 5–10 Business Days |
Delivery times are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed during the checkout process before payment.
- Free shipping may be offered on eligible orders as part of promotional campaigns or based on minimum order value.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation via email or SMS with your tracking details, allowing you to monitor your shipment until delivery.
6. Delivery Policy
- Please ensure that the shipping address and contact details provided during checkout are accurate.
- Someone should be available at the delivery address to receive the order.
- If delivery is unsuccessful due to an incorrect address or recipient unavailability, additional shipping charges may apply for re-delivery.
7. Damaged or Incorrect Deliveries
If your order arrives damaged, defective, or you receive the wrong product:
- Notify us within 48 hours of receiving the order.
- Share your order number along with clear photographs of the product and packaging.
- Our support team will review the request and arrange a replacement or appropriate resolution.
8. Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to:
- Natural disasters or severe weather conditions
- Transportation or courier service disruptions
- Government regulations or restrictions
- Remote delivery locations
- Public holidays or unforeseen operational issues
Vasanthu Biotech Pvt. Ltd. shall not be held liable for delays caused by circumstances beyond our reasonable control.
9. Shipping Restrictions
Certain products may have shipping limitations based on local regulations or service availability. In such cases, our team will contact you to discuss available alternatives.
10. Inspection Upon Delivery
We recommend inspecting your package immediately upon delivery. If you notice any visible damage to the packaging, please inform the delivery personnel and contact our customer support as soon as possible.