Vasanthu Biotech pvt.ltd

Return and Refund Policy

 

Return & Refund Policy

Effective Date: [07/07/2026]

At Vasanthu Biotech Pvt. Ltd., customer satisfaction is our priority. We strive to deliver high-quality products across our Aqua Feed, Poultry Feed, Hair Care, and Skin Care categories. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

You may request a return if:

  • You received a damaged or defective product.
  • You received the wrong product.
  • The product was delivered in a damaged condition.
  • The product has a manufacturing defect.

To be eligible for a return:

  • The request must be made within 7 days of receiving the product.
  • The product must be unused and in its original condition.
  • The original packaging, labels, and invoice must be intact.
  • The product should not be tampered with or altered.

2. Non-Returnable Products

Returns or refunds will not be accepted for:

  • Products that have been opened, used, or partially consumed.
  • Products damaged due to improper storage or misuse by the customer.
  • Items purchased during clearance or special promotional sales (unless defective).
  • Products without proof of purchase.
  • Requests made after the eligible return period.

3. How to Request a Return

To initiate a return:

  1. Contact our customer support team.
  2. Provide your Order ID or Invoice Number.
  3. Share clear photographs or videos showing the issue.
  4. Our team will review your request and respond within 2–3 business days.

If approved, we will provide return instructions.

4. Return Shipping

  • If the return is due to our error (wrong product, damaged product, or manufacturing defect), Vasanthu Biotech Pvt. Ltd. will bear the return shipping cost.
  • If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges.

5. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be issued to the original payment method used during purchase.
  • Processing times may vary depending on your bank or payment provider.

6. Replacement Policy

Instead of a refund, customers may choose a replacement product if:

  • The product arrived damaged.
  • An incorrect item was delivered.
  • The product has a verified manufacturing defect.

Replacement orders will be shipped after the returned product is received or as determined by our support team.

7. Order Cancellation

Before Shipment

Orders may be cancelled before they are dispatched for a full refund.

After Shipment

Once an order has been shipped, it cannot be cancelled. Customers may request a return after delivery if the product meets the return eligibility criteria.

8. Damaged or Incorrect Deliveries

If your order arrives damaged or you receive the wrong product:

  • Notify us within 48 hours of delivery.
  • Keep the product and original packaging intact.
  • Share photographs of the product, packaging, and shipping label to help us process your request promptly.

9. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account or payment method.
  • Contact your bank or payment provider, as processing times may vary.
  • If you still have not received your refund after the expected period, please contact our customer support team.

10. Contact Us

For return, replacement, or refund assistance, please contact:

Vasanthu Biotech Pvt. Ltd.

📍 Address: [Company Address]

📞 Phone: [8639653247]

📧 Email: [Email Address]

🌐 Website: [Website URL]